HKR HIKARI SCISSOR FACTORY
to download a service card
to send in your scissors for sharpening.
Attention Customers Located Outside of the USA:
Please Click Here before You Ship Your Scissors!!!
Scissor Factory is the ONLY
authorized Hikari service facility in North
America. Because it is an extension of the Hikari Factory in Japan, all
technicians are factory-trained in the art of hand-making scissors.
Hikari’s team of highly skilled tradesmen will make your scissors
like new again – every time! Customer satisfaction is their top
priority, and they stand behind all of their work. For your
convenience, the Scissor Factory will sharpen all brands of scissors,
not just Hikari.
Hikari shears are covered by a one-year, $10.00 warranty. If anything
happens to your shears during the first year, or if they just need a
tune-up, send them in to HKR/Hikari Scissor Factory at the address
below. When shipping your scissors in for service, we do recommend that
you insure the package. Please include your contact information, a copy
of your receipt, and payment for $10.00 to cover return shipping and
insurance. Please note that we are no longer accepting checks. If you
prefer we can email you an invoice and you can pay securely online,
simply provide your email address. Hikari technicians will make your
scissors like new again and ship them back to you. If you are having
your scissors sent back to your home address, please note that there
may be a signature required upon delivery (you may need to pick up your
package at the carrier’s location if an attempt to deliver has been
made). Please note that having your Hikari scissors sharpened by anyone
other than Hikari Scissor Factory will most likely result in damage to
your scissor and unsatisfactory performance. For more information
corrective work, please click here.
The regular service fee for sharpening Hikari and all other brands of
shears is $45.00 for the 1st scissor, and $40.00 for each additional
scissor. This includes return shipping. If you are having your scissors
sent back to your home address, please
note that there may be a signature required upon delivery (you may need
to pick up your package at the
carriers location if an attempt to deliver has been made).
rates apply to the continental United States.
**Prices are subject to
To send your scissors in for repair, please follow these steps:
Step 1: Click
to download a service card (it may take a minute to download). Once you
download the service card, you can complete it and print it. IMPORTANT: Be sure
to include your phone number, and email address to receive up to date
status and avoid delays.
Step 2: In
a padded envelope or box, enclose your scissor(s) (wrap each scissor
with a paper towel to keep the blades closed and prevent them from
opening during transit), completed service card, and payment (unless
you have chosen to pay by
credit card online).
your convenience, there are 3 easy ways to pay:
1. Pay securely online (once
we receive your scissor(s) we will email you a link to pay securely
online. Be sure to pay within 48 hrs of receiving the email to avoid a
delay in shipping).
2. Include your cc information on
the service card (once we receive your scissor(s)
we will charge the cc provided on the service card.
3. Enclose a money order or cashiers check
(made payable to Hikari or Hikari
Scissor Factory). **Please Note: We no longer accept checks!**
Step 3: Once you
have completed steps 1-3, securely seal and tape your package. Insure
package, with the carrier of your choice (we DO NOT
recommend sending your package in the mail with stamps only!!!) and send
your scissors with the above items to:
16102 S. Western Ave., Suite 201
Gardena, CA 90247
contact the Service Department at 1-800-255-2705
III. Contact the Service Department
Free in the US:
Outside the US:
HKR/Hikari Scissor Factory
16102 S. Western Ave.
Gardena, CA 90247
Where can I get Hikari service
Service envelopes are provided for free. Just call the service
department to request one. Each time you send your scissors in for
service, they will also send a new envelope along for next time.
Are there any other service
authorized to sharpen Hikari shears?
No! We do not recommend that you have your shears sharpened by anyone
other than HKR/Hikari Scissor Factory. Sharpening by another service
the warranty and even worse, damage the scissor. Other sharpeners may
claim that they are certified to sharpen our shears, but they are not!
You will never see an authorized Hikari sharpener working from a van or
truck. With the exception of some trade-shows, all of our technicians
sharpen at HKR/Hikari Scissor Factory.
What if someone else sharpens my Hikari shears?
The good news is that HKR/Hikari Scissor Factory can most likely fix
your shear and restore its edge. It may take longer than usual, and
depending on the extent of the damage, there may be an additional
charge. Send it in to the factory for evaluation, and a representative
will let you know what can be done. To read more about corrective work,
please click here.
I need the scissor back right away, can I have my service expedited?
Express shipping can be arranged. Please call HKR/Hikari Scissor
Factory at 800-255-2705 to discuss shipping rates. Please note that
standard shipping is estimated around 2-3 business days, from the time
it leaves our office, anywhere in the U.S. (please allow us 2-3 days to
service your scissor).
should I package my scissors when
sending it in for service?
easy! Simply put a rubber band around the closed tips of the scissor,
then wrap the scissor securely with a paper towel or plastic wrap to
prevent it from opening during transit.
Complete the information card
located inside the Hikari service envelope and/or your business card (it is
important for us to be able to contact you, so be sure to include phone
number and email address). Use a pre-addressed Hikari
Service Envelope or other carrier approved mailer/shipping box to ship
your scissor(s) to us. **We do recommend insuring your scissors**
(Back To Top)
Possible Solutions to Common Problems
Pushing/bending/folding/chasing the hair:
This is most often caused by one of two things:
- Tension is too loose. If, when you
check the tension, the scissor is closing halfway or more, the tension
is too loose. This means that the screw in the pivot area is loosening
and the blades will start to come apart. When this happens, because the
blades are coming apart, the scissor will "bend" the hair rather than
cut it. Most people who do not check tension or check it incorrectly
will start using their thumb to PUSH the blades together to get them
cutting again. When they do this, they are "grinding" the blades
together and will dull them very quickly.
- The scissors are dull. They could
have been dulled by cutting with the tension too loose (as described
above), by applying too much thumb pressure (Pushing), or if they're
cutting hair with product in it or dry hair (this will actually cause a
lot of small nicks that "dull" the blade and cause "bending" and
Pinching/pulling the hair
This is caused by a nick on the blade. There are several ways that a
nick can occur. The following are helpful tips.
- Be careful you don't hit your
scissor on a comb or clip.
- When you set your scissors down,
your scissors should be completely closed.
- Cutting anything besides human hair
(even wigs labeled as being made of human hair are often treated with
chemicals - so we don't recommend using your
scissors on this either) will cause damage to your blade.
- Dropping your scissor.
- Lots of small nicks can build up if
cutting lots of hair that has product in it or if you are cutting dry
hair. These small nicks don't usually cause pinching as much as they
cause"crunchiness" and "bending".
It feels "crunchy" not
I can hear the scissor - This is usually because the blades have a lot
of nicks on them (see above) and/or the scissors have become dull.
These are all just possibilities - each scissor is different and the
way you use your scissor and take care of it will greatly affect the
performance of your scissor. We have found that when scissors do not
cut properly, 99% of the time it is due to improper care and
maintenance. Incorrect tension, excessive thumb pressure and nicks due
to hitting the blade against combs and clips are areas that even
long time Hikari users fail to perform properly. If you are
experiencing problems with your scissor, the best thing to do is to
send it to us to be checked and serviced (Click
here for instructions on
how to send your scissor in). You are always welcome to call
our service toll free number to speak with a knowledgeable staff member
about your problem. 1-800-255-2705. If your scissor is still under the
one year warranty, please calls our sales staff at 1-800-445-2747.
Other sharpeners may claim that they are certified to service Hikari
scissors, but they are not! We do not
have a certification program that we offer. Typical sharpeners will use
different machinery and possibly abrasives that are too harsh for
haircutting scissors. Most sharpeners also do not have the experience
and training in restoring a true Hikari Precision Convex Edge. This
results in a damaged scissor that no longer performs like new.
In order to restore a Hikari scissor to factory conditions, that has
been damaged by incorrect sharpening, corrective work is required at an
additional cost. (Please
click here to read more about corrective work).
VII. Care and Maintenance Page