I. Warranty
All Hikari shears are covered by a one-year, $10.00 warranty. If anything happens to your shears during the first year, or if they just need a tune-up, send them in to HKR/Hikari Scissor Factory at the address below. Insure the package and include your contact information, a copy of your receipt, and a check for $10.00 to cover return shipping and insurance. Hikari technicians will make your scissors like new again and ship them back to you at the salon. If you need them sent to your residence, there is an extra charge of $5.00. Please note that having your Hikari scissors sharpened by anyone other than HKR/Hikari Scissor Factory will most likely result in permanent damage to your scissor and unsatisfactory performance.

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II. Standard Service
The regular service fee for sharpening Hikari and all other brands of shears is $40.00. This includes return shipping to your salon. An additional charge of $10.00 applies for residential shipping. These rates apply to the continental United States. Call the service department for rates outside of the US.

To request a free Hikari pre-addressed padded service envelope, please call 1-800-255-2705.

If you would like to send your scissors in without waiting for the free service envelope, please follow these steps:

Step 1: Enclose your scissors with your business card and service instructions in a padded envelope. Do not send any scissor boxes or cases.  Put a rubber band around the closed tips of the scissor, then wrap the scissor securely with a paper towel or plastic wrap to prevent it from opening during transit.

Step 2: Enclose $40 check or money order for each pair of scissors. This includes service, insurance and UPS Ground shipping to you at the salon. (Please include an additional $10 for residential shipping).

Step 3: Insure the package and send your scissors with the above items to:

HKR/ Hikari Scissor Factory
16102 S. Western Ave., Suite 101
Gardena, CA 90247

Questions? Please contact the Service Department at 800-255-2705.

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IV. FAQ
Where can I get Hikari service envelopes?
Service envelopes are provided for free. Just call the service department to request one. Each time you send your scissors in for service, they will also send a new envelope along for next time.

Are there any other services authorized to sharpen Hikari shears?
No! We do not recommend that you have your shears sharpened by anyone but HKR/Hikari Scissor Factory. Sharpening by another service will void the warranty and even worse, damage the scissor. Other sharpeners may claim that they are certified to sharpen our shears, but they are not! You will never see an authorized Hikari sharpener working from a van or truck. With the exception of some trade-shows, all of our technicians sharpen at HKR/Hikari Scissor Factory.

What if someone else sharpens my Hikari shears?
The good news is that HKR/Hikari Scissor Factory can most likely fix your shear and restore its edge. It may take longer than usual, and depending on the extent of the damage, there may be an additional charge. Send it in to the factory for evaluation, and a representative will let you know what can be done.

I need the scissor back right away, can I have my service expedited?
Express shipping can be arranged. Please call HKR/Hikari Scissor Factory at 800-255-2705 to discuss shipping rates.

How should I package my scissors when sending it in for service?
It’s easy! Simply put a rubber band around the closed tips of the scissor, then wrap the scissor securely with a paper towel or plastic wrap to prevent it from opening during transit.  Complete the information card located inside the Hikari service envelope and/or your business card.  Use a pre-addressed Hikari Service Envelope or other carrier approved mailer/shipping box to ship your scissor to us.

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V. Possible Solutions to Common Problems

Pushing/bending/folding/chasing the hair:
This is most often caused by one of two things:

• Tension is too loose. If, when you check the tension, the scissor is closing halfway or more, the tension is too loose. This means that the screw in the pivot area is loosening and the blades will start to come apart. When this happens, because the blades are coming apart, the scissor will "bend" the hair rather than cut it. Most people who do not check tension or check it incorrectly will start using their thumb to PUSH the blades together to get them cutting again. When they do this, they are "grinding" the blades together and will dull them very quickly.
  
• The scissors are dull. They could have been dulled by cutting with the tension too loose (as described above), by applying too much thumb pressure (Pushing), or if they're cutting hair with product in it or dry hair (this will actually cause a lot of small nicks that "dull" the blade and cause "bending" and occasionally "pinching".)

Pinching/pulling the hair
This is caused by a nick on the blade. There are several ways that a nick can occur. The following are helpful tips.

• Be careful you don't hit your scissor on a comb or clip
  
• When you set your scissors down, your scissors should be completely closed.
  
• Cutting anything besides human hair (even wigs labeled as being made of human hair are
  often treated with chemicals - so we don't recommend using your scissors on this either) will cause damage to your blade.
  
• Dropping your scissor
  
• Lots of small nicks can build up if you are cutting lots of hair that has product in it or if you are cutting dry hair. These small nicks don't usually cause pinching as much as they cause"crunchiness" and "bending".
  

It feels "crunchy" not smooth
I can hear the scissor - This is usually because the blades have a lot of nicks on them (see above) and/or the scissors have become dull. These are all just possibilities - each scissor is different and the way you use your scissor and take care of it will greatly affect the performance of your scissor. We have found that when scissors do not cut properly, 99% of the time it is due to improper care and maintenance. Incorrect tension, excessive thumb pressure and nicks due to hitting the blade against combs and clips are areas that even
long time Hikari users fail to perform properly. If you are experiencing problems with your scissor, the best thing to do is to send it to us to be checked and serviced. (Click here for instructions on how to send your scissor in) You are always welcome to call our service toll free number to speak with a knowledgeable staff member about your problem. 1-800-255-2705. If your scissor is still under the one year warranty, please calls our sales staff at 1-800-445-2747.

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VI. Care and Maintenance Page (Click Here)